Versand

Due to the custom nature of our pet portrait products, it takes a bit of time to personalize and build your order from the moment you place it.
Shipping Times
Within the US: Orders within the U.S. typically arrive within 1-2weeks. However, orders placed during holiday periods may experience longer shipping times, up to 3 weeks.
UK, Australia, Canada & Europe: We estimate orders to arrive within 2-3 weeks from the date of purchase.You may experience longer shipping times during peak holiday seasons, up to 5 weeks.

Shipping Cost

We offer FREE Ground Shipping on all orders within the United States for orders at $59 or above. For orders below $59, the shipping cost would be $5.99. All orders will be processed within 5-7 business days and shipped via USPS domestically. Express shipping with 3-4 business days delivery can be selected for $14.00.

For international shipping, we offer FREE Standard Shipping on all orders at $59 or above. For orders total below $59, the shipping cost would be $12.00. All orders will be processed within 5-7 business days. Express shipping with 4 business days delivery can be selected and the the shipping cost will be calculated upon checkout.

Important to Note:
• Updates or changes to shipping addresses must be made within 30 minutes of your purchase.
Please review your confirmation email and reach out immediately if you need to make a change.
• We offer 'skip the line artwork creation'. This shipping option speeds up your artwork
creation, as we move your pet photo to the front of the queue for our artists team. It does not
speed up the courier's shipping time.
• We are unable to accept requests to swap or edit photos that were previously submitted with
an order.
• We cannot ship to Military addresses. In the event that you provided a military address at
checkout, we will email you to request a different shipping address. If the cost of shipping to the
new address does not equal the cost of shipping charged to you originally at checkout, we will
invoice you for the difference and will proceed with your order as soon as the invoice is paid.
Questions? Review our FAQ page and our friendly customer service team is on standby at jennifersiyugarment@gmail.com.